Patient Feedback Survey
Patient Survey Results
Please review our recent community feedback survey, including ratings for our front office team, back office clinical assistants, physicians, wait times, and patient referral metrics.
The survey evaluates three core performance questions:
- How can we actively improve your overall experience with us?
- Do you have specific comments you would like to share directly with the staff or physicians?
- Would you like to recognize any staff member(s) for helping to create a positive experience for you?
May 2026 Feedback
Patient Comments & Care Experiences:
- Everything is great. The assistant was excellent and the person who removed my stitches was wonderful—I wish I caught their names! [El Cajon]
- Everything was very good. Thank you for your attention and professionalism. My doctor is an excellent professional. (Dr. Sateesh / Dr. Celano) [National City]
- No improvement necessary! The doctor clearly answered my questions. You were all great. (Dr. Bohrer) [Chula Vista]
- Dr. Balakrishnan and the staff assisting us were excellent communicators, caring, and highly knowledgeable. (Dr. Balakrishnan) [El Cajon]
- Change nothing. Excellent! All the staff members are amazing, friendly, and pleasant. [El Cajon]
- All was good. Looking forward to my follow-up on 6/4. Thanks for being there to everyone I interacted with! [Chula Vista]
- Every time I’ve been to this office, every single employee has been very pleasant. Thank you! [El Cajon]
- Everything is very good. I was treated with respect and care by everybody. The nurse was very kind. [National City]
- Nothing to improve at this time. Everyone was great! Very convenient location. [Chula Vista]
- Thank you for your professionalism. Everyone here is very nice. [Poway]
- Excellent clinic. [National City]
- Keep doing what you are doing. Everybody at the office is polite, well-trained, and wonderful. [Poway]
- No problems at all—always the best service. [El Cajon]
- My doctor was a real pro. (Dr. Seidman) [El Cajon]
- The front desk receptionist went above and beyond to make me feel like my appointment was important. She was great! [Chula Vista]
- The medical assistant/nurse took excellent time to explain post-op procedures and recovery care clearly. [Chula Vista]
- Great staff and doctor! (Dr. Sachi Tyagi) [Poway]
- Great job everyone! 😊 [El Cajon]
- Always a courteous staff that makes each visit awesome. [National City]
- The young woman at the check-in desk went above and beyond. My appointment had been mistakenly scheduled for a different location, but she worked dynamically to find an available doctor at this location during my original slot so I wouldn't have to drive away. As a retired Customer Service Manager, I am incredibly impressed by her problem-solving skills! [El Cajon]
- Excellent doctor and staff members. (Dr. Bohrer) [Chula Vista]
- Everything is great. All very good workers. [National City]
- My experience is perfection here! I cannot say that about any of my other doctors' offices. Everyone is kind and efficient. [El Cajon]
- Nothing to change, it was perfect. [Chula Vista]
- I was extremely pleased with everything. Everyone was lovely, and I cannot think of a single thing to improve. [Chula Vista]
- I appreciated the creation of a relaxing atmosphere with the music, and the extra care taken for my physical comfort. (Dr. Weiss) [El Cajon]
- Everything is wonderful. Thank you very much to an excellent doctor! (Dr. Chiang) [National City]
- Thank you for being kind every single time. [El Cajon]
- The medical team member was very informative and kind; she explained the exact dosing of my new biologic medication beautifully. (Brooke, PA-C) [National City]
- I loved my doctor—she provided all the comprehensive services I needed and more. (Dr. Gonzalez) [National City]
- Everyone was very kind, helpful, and professional. The team involved in my clinical procedure was exemplary. (Mohs Surgery Team) [National City]
- She is magnificent! (Dr. Gonzalez) [Valley Center]
- I am so happy because my skin health issue was treated immediately. My doctor is super friendly and attentive to all my questions. (Dr. Weiss) [El Cajon]
- The doctor was great. (Dr. Bohrer) [Chula Vista]
- Everything was excellent. A special thank you to the office staff for assisting with my language translation needs during the visit. [Poway]
- Very happy with my doctor. Very thorough. (Dr. J. Gonzalez) [El Cajon]
- Every visit I have had has been a wonderful experience. Thanks to my surgeon who is kind, caring, and did a wonderful job on my earlobes. (Dr. Nathan & Mohs Team) [El Cajon]
- New to this office and doctor, and I have been extremely impressed with the entire environment. (Dr. Bohrer) [Chula Vista]
- I confused my appointment times, but the front office managed to accommodate me on a moment's notice. Very professional! (Dr. Bohrer) [Chula Vista]
- Every part of my appointment was excellent. The doctor was kind and answered all of my dynamic concerns. (Dr. Seidman) [Chula Vista]
- Keep making people feel comfortable because you all made me feel like this is a safe place to get help for my skin with zero judgment. [National City]
- You all were great! The person who checked us in was wonderful to work with, and of course, the doctor was excellent. (Dr. Bohrer) [Chula Vista]
- Everyone was amazing and made a very stressful medical transition painless. [National City]
- Great experience! The woman assisting at checkout was amazing. (Flor) [National City]
Staff & Physician Highlights:
- Angie & Maria at the front desk are very pleasant and welcoming. [El Cajon]
- Dr. Nicholas Bohrer is excellent! He was incredibly caring and remembered personal details from my last visit. The clinical assistant who brought me back was excellent too. [National City]
- Dr. David Weiss is extremely attentive and kind—a truly great physician. [El Cajon]
- I'm so glad I found Dr. Balakrishnan. I love his positive attitude, energy, and presence. He and Gabby make a fantastic clinical team. [El Cajon]
- Angelica is so accommodating and always makes patients feel special. [National City]
- Aiziz, Stephanie, & Leyla were all very friendly and helpful. Dr. Lee has a wonderful bedside manner. [Chula Vista]
- Dr. Uebelhoer did a fantastic job with my surgical skin cancer removals. [El Cajon]
- I'm grateful for Dr. Pousti's care, expertise, and genuine concern for my overall circumstances. He listened carefully to build an inclusive approach to treatment. [Chula Vista]
- Shout out to Dr. Justin Gordon. [El Cajon]
- Had a great time chatting with Layla at check-out. [Chula Vista]
- Dr. Seidman and his team provided excellent, well-guided care! [El Cajon]
- Dr. Sachi Patel is a wonderful, highly helpful physician. [Poway]
- Dr. Lee and her medical assistant were amazing. The empathy they offered made a huge difference for me. [Chula Vista]
- I am deeply appreciative of Dr. Barrio’s help and empathetic nature. [Poway]
- Jacob was super helpful in getting me comfortably positioned in the examination room. [Chula Vista]
- Dr. Chiang is very positive, knowledgeable, and a wonderful dermatologist to work with. [El Cajon / Chula Vista]
- Dr. Barrio is the most thorough, empathetic, and detailed physician I have ever had. She takes time to align skin treatments with my overall well-being. [Poway]
- I take my dad to appointments almost every day, and I have never experienced the level of patience, efficiency, and kind care that Lilly Ann in Poway provides. 🙏🏽 [Poway]
- I loved Surgery Nurse Patty. What a wonderful, compassionate woman! ❣️ [National City]
- Dr. Tyagi's professional attention is always deeply appreciated. 👏💐 [Valley Center]
- Thank you, Dr. Brogan! You are an outstanding doctor, and I have already referred my neighbors to you. [El Cajon]
- Dr. Seidman and Miguel were both very personable and kind during my surgical visit; they put me at complete ease and shared a good laugh. [El Cajon]
- Dr. Jose Angel Gonzalez is the best doctor ever! [National City]
- Dr. Bobak is exceptional and makes you feel truly important. The surgical procedure was seamless. [Chula Vista]
April 2026 Feedback
Patient Comments & Care Experiences:
- Everything was great during my visit. Awesome service! Everyone I interacted with deserves recognition. [El Cajon]
- The medical assistant was wonderful; she opened up the availability to speak with me fully in Spanish without me even having to ask. [National City]
- Thanks for your excellent care and for allowing convenient online scheduling options! [Poway / El Cajon]
- The doctor was amazing. She was patient, kind, and comforting. She is highly confident in what she does and made a scary process seamless. (Dr. Gonzalez) [National City]
- Thanks! I had a great experience & really liked the doctor who was patient, friendly, and thorough, in addition to the person who checked me in. [Chula Vista]
- All staff, including the physician, were completely great. (Dr. Gonzalez) [National City]
- My attending physician was very accommodating and answered all my questions clearly. (Dr. Bohrer) [National City]
- I really appreciate the front office staff's kindness and discretion. When they confirm information, they take care not to publicly call out your personal details. 10/10 care. [Poway]
- My favorite doctor of all time! (Dr. Seidman) [El Cajon]
- The doctor was great and very thorough. (Dr. Bohrer) [National City]
- I was very comfortable and felt truly seen and heard. The staff was amazing. [Chula Vista]
- My doctor was excellent and professional. (Dr. Weiss) [El Cajon / National City]
- No complaints from me whatsoever. Way better experience and efficiency here than at West Dermatology. [National City]
- My doctor did a great job. (Dr. Gonzalez) [National City]
- Our doctor was incredibly attentive and thorough during our evaluation. (Dr. Weiss) [El Cajon]
- Great physician and wonderful staff. (Dr. Bohrer) [Chula Vista]
- Everything was handled perfectly from check-in to checkout. Thank you for professional care and great attitudes! (Dr. Seidman) [El Cajon]
- As a naturally modest person, I appreciated that both the doctor and his clinical assistant maintained total professionalism and put me at complete ease during a full-body skin check. (Dr. Weiss) [El Cajon]
- The front desk receptionist, whose name I missed, was incredibly friendly. I really appreciated her warm welcome and smile. [National City]
- Stay exactly as you are! Very professional and kept me at ease the entire time. (Dr. Bohrer) [National City]
- Love this place, everyone is completely wonderful! 🙏 [National City]
- Completely satisfied with my dermatologist. (Dr. Weiss) [National City]
- Shout out to the front desk receptionist right when you walk in. I don't know her name, but she was incredibly sweet and kind. [El Cajon]